We'll Keep Your Family Cool...
or at least make sure your air conditioner does!
We Keep Your House Comfortable All Year Long!
We Fix it, We Replace it, We Guarantee it!
Why Should I Choose Airmax for my HVAC needs?
Airmax Heating & Cooling Is A Company You Can Trust.
At Airmax, we have an unparalleled reputation for listening to our customers.
We understand that your time is valuable, and we do everything in our power to make sure that your schedule is respected. Our service technicians are timely and do their best to keep their schedules accurate.
At Airmax, we have set the standard for heating and air conditioning service and installation excellence. We're so confident you'll be pleased with our fast, friendly and professional service, we're certain you'll become a customer for life!
On-Time Convenient Service
You'll never have to wait hours for an Airmax service technician to arrive at your home. Calling Airmax means you'll get an appointment scheduled when it's convenient for you and your family. We complete over 96% of all service calls the same day and you can bank on it that we will always be there at the time we promise. When you schedule a service call, we will give you a specific time and we will call you when we are on the way.
There are never any hidden charges or last-minute add-on fees. We use flat-rate pricing and do not charge by the hour. Our technicians will always tell you the price before they begin work and give you options so you can make a wise decision for you and your family.
The Job Done Right The First Time
When our heating and air conditioning service technician comes to your home, he is trained to fix the problem right the first time. You will also receive a written 100% Satisfaction Guarantee that states if you're not happy with the quality of our work, we'll do whatever it takes to make it right...NO QUESTIONS ASKED.
When an Airmax technician comes to your home, you can feel confident knowing he is the most experienced, and best-qualified to install or repair your heating or air conditioning equipment. All of our HVAC technicians have to meet rigorous pre-employment standards including: a technical aptitude test, drug test, criminal background search, DMV check, and reference verification. Our technicians must sign and abide by our Customer Service Pledge (see below). And every service and installation technician is required to attend training each year to keep up to date on new technologies, new equipment and new installation techniques. In addition, we are fully licensed and insured for your safety and protection.
Airmax has technicians on call 7 days a week. We will also call you 30 minutes in advance of your service technician's arrival so you don't have to waste your valuable time waiting or worrying.
Maintenance Plans and Annual Equipment Checks
At Airmax, we maintain what we install and offer a wide choice of service plans for heating and air conditioning service. Our technician will explain each of the plans so you can make a wise choice.
Warranties and Guarantees to Protect You and Your Equipment
Knowing that the company you are dealing with stands behind what they sell is important. We give you written guarantees. Every heating and air conditioning system we install comes with a Performance, Lemon and Money-Back Guarantee as well as our 100% Satisfaction Guarantee that says if you're not completely satisfied, we will do whatever it takes to make it right.
You Never Have To Worry About Who Is In Your Home
Every employee is background checked and drug tested so you never have to worry about who is working in your home. Our technicians wear shoe covers and put down drop cloths where necessary to protect your floors and property and will always treat your home with the same respect they would their own.
Your Airmax service technician or installer will arrive prepared with a truck that is completely stocked with all the necessary tools, equipment and materials to do the job. No time will be wasted going to a hardware store or back to the shop in order to get the proper parts and supplies.
The Airmax Technicians' Customer Service Pledge
As an employee of Airmax, I promise I will use my skills and all my technical expertise to diagnose the customer's problem as quickly as possible, while keeping them informed of my progress at all times. I will provide each and every customer, no matter what the problem is, with all their options, allowing them to make the repair or replacement decision that is right for them.
I will hereby take personal responsibility for the customer's satisfaction; I will follow all company policies and procedures at all times. I pledge to be honest, ethical and to do the right thing. I will never mislead or offer the customer a service or product they do not need or want.
I will ask the customer at the end of the transaction if they are satisfied with the service I provided them. I will also do everything in my power to make sure every customer is 100% satisfied with my clean, fast and professional service.
THIS IS MY PLEDGE TO MYSELF, TO MY COMPANY AND TO MY CUSTOMER.
A Respect for You and Your Home That is Unmatched:
When you invite an Airmax technician into your home, you can be 100% confident that they will leave your home's interior in the same condition it was in before they arrive. Because we take your floors, walls, countertops and belongings as seriously as you do, we go the extra mile to assure that the job is done cleanly and that your property is undamaged.
To protect your floors and carpets and avoid tracking in dirt, all of our technicians are required to put on shoe covers BEFORE they enter your home¦
We also use drop cloths, tarps and other coverings to protect your floors and furniture whenever we carry equipment and tools into your home.
Bottom Line: No heating and air conditioning company in North Carolina does a cleaner job or treats your home with more respect than us!
Airmax has been proudly meeting the HVAC installation & repair needs of homeowners in Southeastern North Carolina since 2001.